About the AAVSB

The American Association of Veterinary State Boards (AAVSB) is a not-for-profit association comprised of 63 Member Boards dedicated to the proper and efficient regulation of veterinary medicine in the interest of public protection. We are committed to supporting and advancing the regulatory process for veterinary medicine and being the source of comprehensive information and services to advance and strengthen veterinary regulation.

The AAVSB has a collaborative culture. Team members can be creative and experiment because we trust their proven expertise. As lifelong learners, we are comfortable with change and are catalysts for it. We are team-oriented and focused on organizational objectives and outcomes.

About the Role

The Experience & Outreach Associate is an essential member of the Member Services Department, supporting programs, services, and engagement efforts that strengthen our relationships with Member Boards.

In this role, you’ll assist with meeting and event logistics, manage member communication, track participation in programs, and provide administrative support to help ensure a positive and professional experience for our stakeholders. Your work will directly contribute to the success of outreach efforts, engagement initiatives, and the delivery of services to our member community.

Responsibilities

Day-to-day activities include:

• Assist in planning and coordinating logistics for meetings, webinars, and special events.
• Support member communications, including preparing email updates, reminders, and follow-ups.
• Track participation and engagement in programs and services.
• Provide customer service to Member Boards, addressing questions and requests promptly.
• Assist with maintaining accurate records of Member Board activities, preferences, and engagement.
• Help prepare presentations, reports, and other outreach materials.
• Support website updates for member-focused resources, events, and programs.
• Collaborate with other team members to ensure seamless delivery of services.
• Contribute to project timelines, ensuring deliverables are met on schedule.

WITHIN 1 MONTH, YOU WILL:

• Complete onboarding and training on member services processes, tools, and outreach procedures.
• Learn the key programs and services offered to member boards.
• Shadow team members during meetings and outreach activities.
• Assist in preparing member communications with oversight.

WITHIN 3 MONTHS, YOU WILL:

• Independently manage routine outreach communications.
• Assist in coordinating logistics for smaller meetings or webinars.
• Begin tracking program participation and engagement data.
• Support website updates for upcoming events and resources.

WITHIN 6 MONTHS, YOU WILL:

• Serve as a primary point of contact for assigned outreach tasks and member inquiries.
• Take ownership of recurring communication projects and event preparation steps.
• Assist with planning and execution of larger-scale meetings or events.
• Contribute to reports on program participation and engagement trends.

WITHIN 12 MONTHS, YOU WILL:

• Lead defined portions of the outreach process from planning to execution.
• Develop recommendations for improving member engagement processes.
• Represent the department in cross-functional projects and initiatives.
• Mentor new team members on outreach workflows and tools.

To be successful in this role, you will:

• Be detail-oriented and committed to data accuracy.
• Have an interest in database systems, process efficiency, and information tracking.
• Manage multiple priorities and meet deadlines with consistency.
• Communicate clearly and professionally with both internal teams and external stakeholders.
• Be comfortable learning and using new software, including membership databases and web content systems.
• Follow established processes while also suggesting thoughtful improvements.
• Work collaboratively in an inclusive organization environment.

Education and Experience

• Associate’s degree required; bachelor’s degree preferred (or equivalent experience).
• 1–2 years of administrative, events, or communications experience.
• Experience working with CRM systems, membership databases, or event platforms is a plus.
• Proficiency in Microsoft Office; familiarity with tools like Zoom or webinar platforms.
• Experience in a membership, regulatory, or association environment is a plus
• Strong writing and customer service skills.

Details

This is a full-time and non-exempt position. Work is performed under the direction of the Member Services Manager. Must pass a background check.

Must Include an introduction/cover letter.

Salary Range: $42,000 - $46,000

The AAVSB is headquartered in Overland Park, Kansas. This position may be virtual/remote in the Kansas City metro area with the understanding there will be periodic responsibilities in the AAVSB headquarters and required company-paid travel throughout the year.

 Equal Employment Opportunity

The AAVSB provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, military status, or genetic information (including family medical history). In addition to federal law requirements, the AAVSB complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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