OVERVIEW |
Mission: To improve lives by mobilizing the caring power of Greater Kansas City
We’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting.
We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment. We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!
JOB IDENTIFICATION |
Job Title: 211 Community Resource Specialist Part-time
Department: Community Impact - 211
POSITION SUMMARY |
Reports To: Contact Center Manager, 211
Location: Remote, must reside within an hour of office address
Hours: Monday - 8:30am-3pm, Wednesday - 9am-3pm, Thursday - 8:30-2pm, Friday - 11am-3pm (Total Hours: 22.5)
United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.
RESPONSIBILITIES |
Position Duties & Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Customer Service:
Relationships:
Operational Excellence:
SUCCESS FACTORS |
Metrics of Success:
QUALIFICATIONS |
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience:
Core Competencies:
KEY DATES |
If you are interested, please apply by: August 11, 2025
We plan to begin interviewing candidates by: Rolling interviews until August 13, 2025.
UWGKC Value Proposition |
Work Environment: Remote
Position Leader: Brian Shapley, Contact Center Manager
FLSA Status: Non-Exempt (Hourly)
United Way of Greater Kansas City - Equal Opportunity Employer
http://www.unitedwaygkc.org/about/careers
About United Way of Greater Kansas City
United Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City. Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit www.UnitedWayGKC.org.
OMNI and our clients are Equal Opprotunity Employers.
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