OMNI Human Resource Management

Platform Support Specialist

Job ID
Job Location(s)
US-MO-Kansas City
Position Category



GOP Logo Combined

You believe people want to come together to care for the most vulnerable, yet they struggle to know who to help and how to connect.  You know that children shouldn't pay the highest price when families face extreme hardships, and you want to see the Church and the Community come together to care for each other. Colleagues would say that you’re highly organized, personable, and that you take pride in working behind the scenes to ensure the success of others.


CarePortal (CP) is a connecting technology that drives action for local kids and families in crisis.

We subscribe to the vision that through the Church and Community, there can be More Than Enough care for kids before, during, and beyond foster care. The goal is the transformation from child welfare to family well-being in the lives of hurting children/families, the Church, and the Community. We develop robust Care-Sharing Networks and lead with Courage, Humility, and Excellence.


At CarePortal (CP), we believe that children belong in the care of healthy, loving families.  And those families should be supported by a local church and caring members of their community.  You are ready to put your expertise to work for a mission you care deeply about.  Join us, and let’s get started as we scale and mainstream care-sharing in our nation and around the world, God willing, for the benefit of vulnerable children, families, and the most vulnerable.


CarePortal is currently seeking a full-time Platform Support Specialist to work out of their Kansas City, MO office. 


Your Responsibilities Include

  • Overseeing a support queue and promptly responding to general inquiries for support from any CarePortal user via Zendesk tickets, email, or phone call
  • Troubleshooting and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
  • Collaborating and communicating effectively with the development team using our internal ticketing and escalation process
  • Proactively seeking to establish a strong, trusting relationship with the people you support
  • Maintaining up-to-date knowledge of CarePortal product offerings
  • Identifying and communicating trending issues to the Support Manager
  • Contributing to ongoing technology innovation by participating in strategic brainstorming discussions and completing assigned projects in a timely and efficient manner
  • Using platform knowledge to support the CarePortal Platform Operations team
  • Providing regular, substantive feedback for other members of the Support team using our internal conversation review process


Knowledge and Skills You Bring to the Organization

  • Demonstrated proficiency with software platforms
  • Demonstrated record of operational effectiveness achieved through collaboration
  • Prior experience in customer service or technical support preferred
  • Strong written communication, interpersonal skills, and high emotional intelligence
  • Strong time management and organizational skills
  • A passion for the social sector and a clear calling to this role and the CarePortal Core Values (Courage, Humility, and Excellence)
  • Strong desire to serve others with excellence and help them succeed
  • Proficiency with Google Suite, Microsoft Office, Zoom, and CRM systems preferred

The above description is not intended to be comprehensive, but rather a focused list of priorities. Success provides the opportunity to not only build a career, but also bring much-needed support and care to local children and families in crisis across the United States. Successful candidates, like all CarePortal, LLC employees, are expected to live and work consistent with CarePortal’s vision, mission, and values.

CarePortal, LLC, a subsidiary of the nonprofit organization The Global Orphan Project (GO Project), is a Care-Sharing technology that drives action for local kids and families in crisis. This platform, which brings Christian churches to the point of care for each request made on behalf of children and families, can be used to connect a diverse network of churches, child-serving agencies, businesses, and individuals who care. Learn more at

CarePortal, LLC, offers a competitive benefits package for full-time positions (30+ hours per week) including health, dental, vision and employer paid life insurance, retirement savings and generous PTO plan and a highly competitive, market-indexed compensation when compared to similar non-profit roles. Compensation is commensurate with relevant skills and experience.

OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment.


The Global Orphan Project is a 501c3 nonprofit located at 3161 Wyandotte, Kansas City, MO 64111.  


CarePortal LLC associates are at-will employees.


For consideration, submit your resume, application, and cover letter on our Careers page:


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