OMNI Human Resource Management

Technical Support Specialist

Job ID
Job Location(s)
US-MO-Kansas City
Position Category



GOP Logo Combined

You believe people want to come together to care for the most vulnerable, yet they struggle to know who to help and how to connect.  You know that children shouldn't pay the highest price when families face extreme hardships, and you want to see the Church and the Community come together to care for each other.  Colleagues would describe you as highly organized, process driven and that you take pride in capturing the finest of details to ensure the success of others. You have an entrepreneurial element, but you find comfort and solace in working with a team of peers that thrive on accountability and structure.  


CarePortal (CP) is a connecting technology that drives action for local kids and families in crisis.

We subscribe to the vision that through the Church and Community, there can be More Than Enough care for kids before, during, and beyond foster care. The goal is the transformation from child welfare to family well-being in the lives of hurting children/families, the Church, and the Community. We develop robust Care-Sharing Networks and lead with Courage, Humility, and Excellence.

At CarePortal (CP), we believe that children belong in the care of healthy, loving families.  And those families should be supported by a local church and caring members of their community.  You are ready to put your expertise to work for a mission you care deeply about.  Join us, and let’s get started as we scale and mainstream care-sharing in our nation and around the world, God willing, for the benefit of vulnerable children, families, and the most vulnerable.


  • Respond to general inquiries for support from any CarePortal user via Zendesk tickets, email, or phone call
  • Offer advanced diagnostics, troubleshooting, and resolution for complex issues escalated by other members of the support team
  • Analyze code snippets, error logs, and system configurations to identify and resolve software bugs and technical challenges
  • Write scripts and code snippets to automate tasks, assist in data manipulation, and provide temporary solutions for users
  • Prioritize and manage several open issues at one time while honoring service-level agreements
  • Use SQL to meet various reporting requirements and troubleshoot data-related issues
  • Bridge the gap between users and our development team by providing clear and comprehensive technical information about issues uncovered in the Support process
  • Work with the development team to escalate complex issues that require deeper coding expertise
  • Assist with the authorship of technical documentation
  • Identify and communicate trending issues to the Support Manager


  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
  • Experience with web development technologies such as HTML, CSS, and JavaScript
  • Proficiency in debugging techniques and familiarity with debugging tools.
  • Experience with version control systems, especially Git, for code collaboration.
  • Demonstrated ability to read and understand code, logs, and error messages.
  • Prior experience in technical support or a related role is a plus.
  • Excellent problem-solving skills and a logical approach to troubleshooting technical issues.
  • Effective communication skills to explain technical concepts to both technical and non-technical audiences.
  • Experience with relational databases and SQL 
  • Commitment to continuous learning and staying updated with industry trends and tools.

The Global Orphan Project and CarePortal offers a competitive benefits package for full-time positions (30+ per week) including health, dental, vision and employer paid life insurance, retirement savings and generous PTO plan and a highly competitive, market-indexed compensation when compared to similar non-profit roles. Compensation is commensurate with relevant skills and experience and team members are not asked to raise any of their own financial support.


OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment.


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