OMNI Human Resource Management

Platform Support Specialist

Job ID
Job Location(s)
US-MO-Kansas City
Position Category



GOP Logo Combined

You believe people want to come together to care for the most vulnerable, yet they struggle to know who to help and how to connect.  You know that children shouldn't pay the highest price when families face extreme hardships, and you want to see the Church and the Community come together to care for each other. Colleagues would say that you’re highly organized, personable, and that you take pride in working behind the scenes to ensure the success of others.


CarePortal (CP) is a connecting technology that drives action for local kids and families in crisis.

We subscribe to the vision that through the Church and Community, there can be More Than Enough care for kids before, during, and beyond foster care. The goal is the transformation from child welfare to family well-being in the lives of hurting children/families, the Church, and the Community. We develop robust Care-Sharing Networks and lead with Courage, Humility, and Excellence.


At CarePortal (CP), we believe that children belong in the care of healthy, loving families.  And those families should be supported by a local church and caring members of their community.  You are ready to put your expertise to work for a mission you care deeply about.  Join us, and let’s get started as we scale and mainstream care-sharing in our nation and around the world, God willing, for the benefit of vulnerable children, families, and the most vulnerable.


CarePortal is currently seeking a full-time Platform Support Specialist to work out of their Kansas City, MO office. 


  • Overseeing a support queue and promptly responding to general inquiries for support from any CarePortal user via Zendesk tickets, email, or phone call
  • Troubleshooting and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
  • Collaborating and communicating effectively with the development team using our internal ticketing and escalation process
  • Proactively seeking to establish a strong, trusting relationship with the people you support
  • Maintaining up-to-date knowledge of CarePortal product offerings
  • Identifying and communicating trending issues to the Support Manager
  • Contributing to ongoing technology innovation by participating in strategic brainstorming discussions and completing assigned projects in a timely and efficient manner
  • Using platform knowledge to support the Global Ministry Support (GMS) team
  • Providing regular, substantive feedback for other members of the Support team using our internal conversation review process


  • Committed to following Jesus and mobilizing others to serve His Kingdom
  • Prefer 2+ years of experience in customer service or technical support
  • Effective at written communication
  • Strong time management and organizational skills
  • Demonstrated record of operational effectiveness achieved through collaboration
  • Demonstrated proficiency with software platforms
  • Passionate about empowering local churches to care for children and families in crisis
  • Commitment to GO Project’s Mission and Core Values
  • Clear sense of calling to this role in this organization
  • Strong desire to serve others and help them succeed



CarePortal, a ministry initiative of The Global Orphan Project (GO Project), is connecting technology that drives action for local kids and families in crisis. This platform, which brings Christian churches to the point of care for each request made on behalf of children and families, can be used to establish a diverse network of churches, child-serving agencies, businesses, and individuals who care.


The Global Orphan Project and CarePortal offers a competitive benefits package for full-time positions (30+ per week) including health, dental, vision and employer paid life insurance, retirement savings and generous PTO plan and a highly competitive, market-indexed compensation when compared to similar non-profit roles. Compensation is commensurate with relevant skills and experience and team members are not asked to raise any of their own financial support.


OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment.


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