United Way of Greater Kansas City serves as a non-profit, focused on bettering the communities of Kansas City through transformative change by providing or allocating social services focused on health, education and financial stability. Uniting donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need, we are making Kansas City and the surrounding area better…100 years and counting. Join us.
UWGKC is seeking an Intake Specialist for the 2-1-1 Aging Services queue –supporting client/callers in need of immediate personal or relational assistance.
United Way 2-1-1 provides free, confidential, non-judgmental 24/7 service to guide community members in finding help and giving help. An intake specialist is responsible for responding to and documenting local Aging Services inquiries and service/needs requests such as transportation, home delivered meals, and care management; as well as providing excellent customer service, caller problem assessment, information, referral and follow-up when appropriate. When necessary, they will remove barriers and advocate for callers by contacting resources to facilitate service delivery.
Reporting to the Contact Center Manager, this position will be responsible to effectively and comprehensively address and direct callers to the appropriate service(s) needed to resolve an aging need or crisis. This role will work the hours of 8am-4pm, Monday-Friday.
OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.