OMNI Human Resource Management

  • Full-Time Family Services Coordinator (Overnight)

    Job ID
    2019-2494
    Client
    Ronald McDonald House Charities-Kansas City
    Job Location(s)
    US-MO-Kansas City
  • Overview

    RMHC_KC_logo_hz-blue_txt-tag

     Ronald McDonald House Charities of Kansas City (RMHC-KC) has an evening/overnight Family Services Coordinator position available. If you are a person who loves being part of a committed team and enjoys interaction with a diverse group of people, we would like to hear from you!

     

    Family Services Coordinators are responsible for the continuation of guest services, maintaining the cleanliness and order of the house, and ensuring the safety and security of residents within the house during evening hours.

     

    Who We Are:

    Ronald McDonald House Charities (RMHC) has helped millions of families with sick children find comfort and support when they need it most.  Our programs, tailored to meet the urgent needs of each community, can now be found in more than 64 countries and regions across the globe.

     

    Since 1974, RMHC has created programs that strengthen families during difficult times. RMHC provides vital resources and compassionate care to children and their families being served by leading hospitals worldwide. Core RMHC programs — Ronald McDonald Houses, Ronald McDonald Family Rooms, and Ronald McDonald Care Mobiles — provide access to health care and enable family-centered care.

     

    The mission of Ronald McDonald House Charities of Kansas City (RMHC-KC) is to reduce the burden of childhood illness on children and their families. We do this by keeping families close to their sick children when they are receiving medical care at Kansas City-area hospitals. On any given night, RMHC-KC serves 87 families. Last year, we provided lodging to 7,685 families and supported more than 60,000 visits from inpatients and their families at our Ronald McDonald Family Room within Children's Mercy. By providing a comfortable place to stay, warm meals and other supportive services, RMHC-KC works to keep families together during a difficult time. Families staying at RMHC-KC will experience a safe, peaceful environment so they can focus on what's most important: their child's health.

    For over 38 years, Ronald McDonald House Charities of Kansas City has helped alleviate the worry and expense of finding a close, comfortable and affordable place for families to stay while their child receives the medical care they need. That can make a world of difference to a child bravely battling an illness or recovering from a serious injury.

     

    Responsibilities

     

    A Day in the Life of a Family Services Coordinator:

    • Greets and registers families checking in and out, ensuring they are comfortable with their room assignment and policies of the house during their stay.
    • Assists families during their stay by answering questions, providing information, and resolving problems.
    • Ensures that rooms are clean and ready for newly arriving families.
    • Answers the phone and responds to inquiries; provides information to callers, visitors and families.
    • Ensures the house is always secure.
    • Assists volunteer groups with providing family meals, as needed.
    • Reports maintenance and security problems to ensure they are handled promptly.

    Qualifications

    • High School diploma or equivalent
    • Two (2) years relevant work experience and/or training in Social Service or Hospitality environments in which customer service and satisfaction are priorities
    • Familiarity with Microsoft Office applications and Google email
    • Ability to work independently and as part of a team
    • Interest in working with families and children
    • Strong communication skills
    • Good problem-solving and organizational skills
    • Strong attention to detail
    • Able to handle difficult situations with confidence and compassion
    • Spanish-speakers strongly encouraged to apply

    Preferred Skills and Qualifications:

    • Bachelor’s degree in business, social services, or hospitality services
    • Five (5) years relevant work experience in a social service or hospitality environment
    • Prior work experience in a 24/7 residential facility

    Schedule:

    Sundays through Thursdays—11:00 p.m. to 7:00 a.m.  This is a full-time, 40 hour per week position; days off are Friday and Saturday evenings.

     

    Reasons to Join Our Team:

    • We Put Families First– All things begin with our families so we are committed to treating our guests better than they expect by being courteous and kind. We are all ambassadors and smile a lot.
    • We Give Our Best– We value positive and professional attitudes. We believe personal energy and drive help overcome organizational challenges and take advantage of improvement opportunities in resourceful and accountable ways.
    • We Are Compassionate - We act in a caring and inclusive way towards all guests, volunteers and co-workers, regardless of relationships to them and without regard to any individual differences.
    • We Collaborate– We support one another in the delivery of our mission. Team is important and we are committed to helping each other provide the best for our guests. Communication is highly valued.
    • We Celebrate– We cheer each other on and encourage the success of others. We focus on appreciating and recognizing wins.

     

    To Apply:

    Submit a cover letter AND resume. Submissions without these items may not be considered.

     

     

    RMHC-KC is committed to providing equal employment opportunities to all employees and applicants for employment, regardless of their race, color, religion, national origin, sex (including pregnancy), age, disability, veteran status, sexual orientation, gender expression, or any other status protected by law.      

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