OMNI Human Resource Management

  • Guest Services Associate (Part-Time)

    Job ID
    Ronald McDonald House Charities-Kansas City
    Job Location(s)
    US-MO-Kansas City
  • Overview


    Ronald McDonald House Charities of Kansas City is seeking a part-time Guest Services Associate to greet RMHC-KC children and their families, serving as a integral part of the overall experience and stay. The mission of Ronald McDonald House Charities of Kansas City (RMHC-KC) is to reduce the burden of childhood illnesses on children and their families by providing a "home away from home" while the children are receiving medical care in Kansas City-area hospitals.


    The Guest Services Associate (GSA) is part of a team that oversees internal House operations 24/7/365 to provide high quality care and service to guest families and is responsible for maintaining a safe, supportive, caring & comfortable environment. The GSA should feel comfortable interacting with families from diverse cultural and economic backgrounds, assuring that services are provided in a manner consistent with current policy and procedures.


    Opening is for part-time less than 30 hours/week. Work schedule is every other Saturday and Sunday, 3:00pm-11:00pm.




    • Must provide continuity for families through the management of RMHC-KC operations and family services during non-scheduled work hours, including last-minute openings up to 6 times per year. This position also requires working 1-2 holiday shifts per year.
    • Facilitate guest family check in/out process (paperwork, room assignments, key cards, House tours, amenities, billing, data entry, etc.).
    • Provide oversight of the House, including awareness of individuals & groups accessing the House ensuring a safe, communal environment.
    • Respond to guest/visitor requests, services, and complaints courteously and efficiently.
    • Conduct House tours for families and outside groups as needed.
    • Maintain accurate and complete guest records through utilization of Guest Facilities Management
      database, hard copy files, & guest donation logs.
    • Process referrals and perform background checks as needed. Communicate with referred families and/or hospital social workers of status.
    • Monitor & ensure proper enforcement of House rules, rectifying situations when appropriate.
    • Perform walk-through of entire House to ensure tidiness & safety, handling issues as needed.
    • Perform housekeeping and organizing tasks such as restocking the pantry, laundry, garbage/recycling and kitchen cleanliness.
    • Monitor guestroom usage via the access system and follow up with families, as needed.
    • Collaborate with the Volunteer Manager/Guest Relations Coordinator to manage House volunteer group activities (i.e. meal, work & activity groups).
    • Complete gift-in-kind paperwork and processes for items received to support programs and organize accordingly.
    • Be familiar with House operations: fire safety, security, heating and cooling systems.
    • Complete minor maintenance duties as needed.
    • Enter work orders into the Maintenance Database and/or notify Facilities Maintenance Manager of maintenance related issues.
    • Respond to alarms and crisis situations and rectify, in collaboration with other team members, communicating with on call personnel when appropriate.
    • Monitor premises using technology (key card access, door props, and cameras) available & communicate with the security company as needed.
    • Meet with outgoing/incoming staff at the beginning and end of each shift to relay important information.Utilize individual & group volunteers effectively, providing tasks, guidance & feedback.
    • Other duties as assigned.


    • An equivalent combination of education, training and experience will be considered.
    • 2 year degree in human services, hospitality, or related degree.
    • 2 + years experience in delivering excellent customer service or working in an office setting. Demonstrate good judgment, good decision-making ability, and dependability.
    • Solid written and verbal communication skills.
    • Capable of working independently.
    • Basic knowledge of Microsoft suite and enthusiasm for learning new software tools.
    • Ability to quickly learn and operate agency database applications.
    • Ability to attend staff meetings 6 times per year during day time or evening hours.


    OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.



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