OMNI Human Resource Management

  • Director of Operations

    Job ID
    Ronald McDonald House Charities-Kansas City
    Job Location(s)
    US-MO-Kansas City
  • Overview


    Ronald McDonald House Charities of Kansas City is seeking a Director of Operations to lead the operations of its campus, which includes 3 large Houses with a total of 80 bedrooms, 80,000 square feet of facilities, and a large outdoor property. The mission of Ronald McDonald House Charities of Kansas City (RMHC-KC) is to reduce the burden of childhood illnesses on children and their families by providing a "home away from home" while the children are receiving medical care in Kansas City-area hospitals.


    The Director of Operations provides mission driven focus and strategic leadership on the day-to-day operations of all Ronald McDonald House Charities of Kansas City (RMHC-KC) locations. The areas of responsibility include property and facilities management, technology infrastructure, safety and security, and environmental sustainability. This position will lead in the development and implementation of an operational plan for expected growth as the charity evolves.




    • Provide leadership for immediate and long-range operational needs while maintaining operations policy and procedure manuals.
    • Develop, monitor and implement annual budgets and capital improvements, including construction and maintenance work for all operational areas.
    • Monitor needs and procure replacement or addition of furniture, fixtures and equipment (FFE) within annual budget.
    • Direct the entire recruitment process for operations staff and vendors, including all housekeeping and facilities maintenance.
    • Supervise and support the Facilities Maintenance Team by providing direction, input, performance evaluations, feedback, support, coaching and development.
    • Ensure all building facilities are in compliance with all city, state and federal codes as well as meet or surpass all fire safety codes as well as test for chemical elements.
    • Ensure utilization of the maintenance database to efficiently and effectively create, track and communicate work orders, vendor management, preventative maintenance tasks, and the status of capital projects/improvements.
    • Facilitate contract negotiations, plans and patrols for the charity’s security.
    • Responsible for creating and implementing IT strategy and infrastructure for the charity-wide systems.
    • Develop and lead the charity’s environmental sustainability efforts
    • Act as primary liaison for Hallmark Crown Garden Team, regularly attending related meetings and coordinating the opening/closing of the garden each season.
    • Orient new employees on safety and emergency protocols as well as provide in-service trainings to staff and volunteers.
    • Attend board meetings as part of senior leadership team, providing information as requested.
    • Work collaboratively with the Development team to secure financial and/or in-kind resources that support the operational budget and priorities.


    • Bachelor’s degree required with five years of experience in facilities and project management, including executing capital improvement projects. Eight years proficient work experience may be considered in lieu of education.
    • Must possess exceptional leadership and organization skills, dynamic communications skills using effective tools and techniques and engaging public speaking skills.
    • Must be a strategic thinker, comfortable with negotiations, successful in building relationships and skilled at managing through change.
    • The ability to establish and maintain positive working relationships with others
    • The ability to develop new and unique ways to improve operations of the organization
    • Proficient use of a variety of computer applications such as Microsoft Word, Excel, PowerPoint, as well as an ability to quickly learn and operate agency databases, applications and spreadsheets.
    • Demonstrated track record of accomplishments and growth in previous roles.
    • Ability to make effective decisions, delegate and set priorities.
    • Ability to foster a cooperative, positive, team-oriented environment that attracts and motivates a diverse, competent staff.
    • Compassionate and caring individual, aligned to our mission and standard of care.

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    Please direct general questions to OMNI Human Resource Management


    OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.


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