OMNI Human Resource Management

Assistant House Manager

Job ID
Ronald McDonald House Charities-Kansas City
Job Location(s)
US-MO-Kansas City




The mission of Ronald McDonald House Charities of Kansas City (RMHC-KC) is to reduce the burden of childhood illness on children and their families by providing a "home away from home" while the children are receiving medical care in Kansas City-area hospitals. On any given night, RMHC-KC serves 87 families. In 2017, their Houses and Family Room provided comfort and care to 7,325 families, as well as opened their doors to support over 60,000 visits from family and friends of in-patients at Children’s Mercy Hospital.


This progressive organization is seeking a full-time Assistant House Manager to join their mission-driven team. The schedule is Monday-Friday 3:00pm-11:00pm.


The Assistant House Manager is part of a team that oversees internal House operations 24/7/365 to provide high quality care and service to guest families assuring that services are provided in a manner that is consistent with current policy and procedures. The AHM is responsible for maintaining a safe, supportive, caring, and comfortable environment during designated evening or overnight hours and should feel comfortable interacting with families from diverse cultural and economic backgrounds, be able to demonstrate good judgment and display leadership skills.

  • Facilitate guest family check in/out process.
  • Provide oversight of the House, including awareness of individuals and groups accessing the House ensuring a safe, communal environment.
  • Conduct House tours for families and outside groups as needed.
  • Process referrals and perform background checks as needed.
  • Monitor and ensure proper enforcement of House rules, rectifying situations when appropriate.
  • Be familiar with House operations: fire safety, security, heating and cooling systems.
  • Respond to alarms and crisis situations and rectify, in collaboration with other team members, communicating with on-call personnel when appropriate.
  • Identify guests who need additional services/support and collaborate with colleagues to ensure psycho-social needs are met.
  • Utilize individual volunteers effectively, providing tasks, guidance, and feedback.
  • Participate in a 24/7 on-call rotation to respond to scheduling and program-related emergency situations.


  • Bachelor’s degree preferred; an equivalent combination of education, training and experience will be considered.
  • Two years' experience in a residential setting preferred.
  • Previous office and/or customer service experience.
  • Previous experience interacting with people in crisis from diverse cultural and socio-economic backgrounds.
  • Previous experience using Raiser’s Edge database or similar software.
  • Bilingual Spanish/English skills (oral and written) preferred.


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Please direct general questions to OMNI Human Resource Management


OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.



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