OMNI Human Resource Management

Account Services Manager

Job ID
2018-1880
Client
Brunson Instrument Company
Job Location(s)
US-MO-Kansas City

Overview

Brunson Logo

 

For over 10 years, OMNI has served as the human resources business partner of Brunson Instrument Company.  Highly committed to their employees, their customers and their industry, Brunson Instrument Company is an industry leader with over 90 years of experience in the development and creation of industrial alignment and measurement products. The leadership, culture and financial strength of this organization are outstanding and offer an exceptional work environment and strong compensation package (including an ESOP).

 

Brunson is creating an Account Services Team to provide superior Customer Service through single point of contact with customers and prospects.  The ultimate goal of the Account Services Team is to provide World Class Customer Engagement.  Brunson is currently hiring an Account Services Manager to join their Account Services team.  

 

Responsibilities

The Account Services Manager serves as the primary customer service contact for clients and is responsible for client satisfaction.  The Account Services Manager is expected to consistently provide World Class Customer Service and Engagement to accounts, as well as represent client needs and goals inside Brunson to ensure quality.  This person is expected to build relationships with clients to encourage new and repeat business opportunities in support of outside sales, marketing, and business development individuals inside Brunson.

  • Responsible for all client communications, conflict resolution, and compliance on client deliverables, including holding Brunson responsible for delivering on time.
  • Develop and maintain a close working relationship with clients and prospects to create trust and partnership as a Valued Partner rather than transactional vendor.
  • Learn how to maintain a positive demeanor focused on owning the problem and solving it effectively.
  • Master the ability to consistently create a positive first impression.
  • Learn how to communicate at a level that can be understood (communicate at the level of the receiver not the sender.)
  • Understand the transactional styles of different people and the need to adapt accordingly (dispel the myth of treating everyone the same or the way we would like to be treated.)
  • Master the core communication skills of active listening and effective questioning while showing empathy and understanding.
  • Learn how to effectively diagnose the “real” issues and needs before taking action.
  • Learn how to resolve conflicts and manage customer expectations while negotiating positive outcomes and deadlines.
  • Understand the need and learn how to deliver “bad or negative news” early in a proactive manner.
  • Identify purchasing trends and pro-actively contact clients to see if they re-orders, or even new items based in purchase history.

 

Qualifications

  • Strong organizational skills.
  • Strong project management skills.
  • Ability to negotiate internally on behalf of the client.
  • Motivated, goal oriented, persistent, and skilled negotiator.
  • Excellent written and oral communication skills.
  • Plans and carries out responsibilities with minimal direction.
  • Bachelor’s degree required preferred, but not required.

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OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

 

 

 

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