OMNI Human Resource Management

Business Process Manager - Service Team

Job ID
National Advisors Trust
Job Location(s)
US-MO-Kansas City




National Advisors Trust Company, is a federally chartered trust company with assets of more than $9 billion. Founded in 2001, NATC provides first-class trust and custodial services with professional attention delivered at favorable costs. With its strong and growing asset base, the company is one of the largest independent trust companies in the nation. NATC is seeking a Business Process Manager-Service Team to join their team.



The Business Process Manager-Service Team (BPM) evaluates designs, executes, measures, monitors, and controls business processes. The manager works to ensure that business process outcomes are aligned with the strategic goals of the company. The BPM works closely and collaboratively with all functions across the organization to increase the quality of service while reducing costs. This professional must focus on the entire process from beginning to end, introducing innovation into the process that will impact results, enhance profitability, and assist the organization in meeting its’ business objectives.

  • Responsible for leading the 2018 Account Service Team initiative.
  • Responsible for ensuring clients believe it is easy to do business with the company.
  • Responsible for building a comprehensive inventory of all billable activities, fees, schedules, processing and collection.
  • Responsible for leading, promoting and managing the Client Service Team Initiative at NATC.
  • Recognizing opportunities for process improvement, including but not limited to processing, sufficient controls and system functionality.
  • Ensure process documentation is in place, identify training needs and maintain to ensure they are current and followed.
  • Manage the continuous process improvement process.
  • Incorporate quality assurance checks, risk controls, and performance management measures into business processes.
  • Identify and create business processes designed to accomplish business objectives.
  • Promote new process innovation in the redesign of business processes.
  • Select and approve Process Owners, Architects and other related roles and teams.
  • Serve as an agent of change to inspire and empower employees to contribute to the process and to embrace the new processes once it is implemented.
  • Utilize the Solutions Life Cycle Management (SLCM) process to implement changes at the company.
  • Establish and operate the service model which includes exceptions and escalation protocols for inquiries and incidents.



  • 7-10 years management and leadership experience is required. 
  • Professional experiences should include: data analysis; business process re-engineering; work-flow documentation; project administration; cost accounting; return on investment analysis; and, performance management. 
  • Additional experience or exposure to knowledge process outsourcing; quality management methodology; and lean processing principles is desired.
  • Bachelor’s degree is required.

OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.




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