OMNI Human Resource Management

Customer Care Specialist

Job ID
Girl Scouts of NE Kansas & NW Missouri
Job Location(s)
US-MO-Kansas City


Girl Scouts logo

Girl Scouts is the largest organization for girls in the world. Their mission is to build girls of courage, confidence, and character, who make the world a better place. Through activities in science and technology, business and economic literacy, and outdoor and environmental awareness, Girl Scouting provides girls with opportunities for fun and friendship, while fostering development of leadership skills and self-esteem. 


Girl Scouts of NE Kansas & NW Missouri supports 23,000 girl members and 9,000 adult volunteers in its 47 county jurisdiction surrounding the Greater Kansas City, St. Joseph and Topeka areas. This well-established organization is currently seeking a Customer Care Specialist.



The Customer Care Specialist serves as the first point of contact for inquiries in a multi-channel (phone, email, in-person) contact center. This individual must be resourceful to provide high-level customer service to all members/customers, both external and internal, in a fast-paced environment. Key accountabilities include:

  • Respond to all inquiries including but not limited to email, phone and walk-in customers.
  • Ensure and provide quality service to both internal and external customers.
  • Answer inquiries by clarifying desired information, researching, locating and delivering findings.
  • Maintain contact center database by entering information accurately and quickly.
  • Provide administrative support across all departments as needed, including data entry/reporting, assembling written materials, filing, equipment check out, front desk staffing, office supply stocking, and business machine management.


  • Demonstrated experience in a customer service or similar role greeting and directing a high volume of visitors/callers in a positive and helpful manner.
  • Demonstrated knowledge and experience with office automation equipment, including phones, computers, and scanners as well as Microsoft Office, CRM systems and social networking.
  • Exceptional interpersonal skills with a friendly and professional demeanor.
  • Highly organized with strong multi-tasking abilities.
  • Ideal candidate is creative, energetic, curious, proactive and eager to learn.
  • High school diploma required.
  • Bilingual skills (oral and written) a plus.

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Please direct general questions to OMNI Human Resource Management


OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.




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