OMNI Human Resource Management

Systems Support Analyst

US-KS-Overland Park
Job ID
2017-1699
Client
Trust Sourcing Solutions

Overview

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OMNI has been selected to partner with Trust Sourcing Solutions, a provider of outsourcing solutions to bank trust departments, independent trust companies and law firms on a national basis.  Trust Sourcing Solutions has provided the highest level of service in support of our clients for over 20 years.   With an outstanding reputation in the industry and a strong commitment to professional development, this organization is positioned for continued success and offer excellent compensation, benefits, culture and camaraderie.

 

The Systems Support Analyst is a member of the Technology/Implementation team and provides administrative support and client assistance for various applications. Functional duties include user access, password resets, data transmissions, as well as participating in database testing.   This role requires someone who is willing to follow a task through from beginning to end and has a genuine desire to resolve client issues professionally and with a sense of urgency.

Responsibilities

Essential Duties/Responsibilities:

  • Provide help desk support to resolve problems to our client’s satisfaction
  • Establish new users on various software applications ensuring that client confidentiality is maintained through testing with a 99% accuracy rate.
  • Initiate and monitor outgoing/incoming interfaces
  • Coordinate new file transfer set-ups with IT department and resolve issues to end recipients satisfaction
  • Maintain database code sets, event calendars and log changes
  • Document new processes and update existing with modifications as they are implemented.
  • Maintain appropriate problem logs and communicate issues and trends to management for further discovery
  • Creating and distributing various reports to client base
  • Team participant in testing new software and scheduled enhancements/fixes
  • Offers exceptional client service by providing timely analysis, research and resolution to client or CSR inquiries and issue resolution.

Other Duties/Responsibilities:

  • Contacts vendors for problem resolution
  • Maintain effective working relationships by handling peer and management interactions in a positive and cooperative manner
  • Prepares and distributes status reports and project updates per schedule to manager and Executive Management.
  • Participates in special projects and performs other duties as assigned

Qualifications

  • 2-3 years of customer help desk support experience
  • General to extensive knowledge of database and file structures, including Microsoft Excel and Access
  • Must be detail oriented, with accurate data entry skills
  • Ability to effectively communicate with a diverse client base of financial professionals
  • Ability to prioritize and handle multiple tasks
  • Ability to work in a high volume situation with time constraints with minimal supervision.
  • College or Technical Education or equivalent experience.

 

 

 

OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

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